Customer Service

Learning Series
In this Section

The Leadership Institute introduces three new customer service workshops to pair with their Leadership Development and Growth workshops to enhance and strengthen your customer service skills. This series will aid you in refreshing your customer service skills and strengths.

The course instructor is Dr. Marya Wilson. She is the Director of the Leadership Institute and an Assistant Professor at the University of Wisconsin-Stout teaching in the Operations and Management department. She brings extensive business and industry experience in organizational development, operations, and quality management.  

 

CUSTOMER SERVICE: SERVICE WITH A SMILE
"Session Rescheduled for Fall 2020" 
8:30 AM-4:00 PM | Hybrid Learning Experience

Customer service is a key component of the success of every organization. We all appreciate service with a smile.  Have you thought about what it takes to create that service with a smile? Join us for a deep dive into the details of customer service and creating an experience your customers – internal and external – will remember. We will explore the relationships, interactions, and mindset of customer service.  This workshop will be a reflective learning experience with hands-on customer service activities to practice our personal customer service approaches. Our hybrid approach allows for online, interactive learning and reflective, hands-on learning at your location. The day will begin with several hours online (breaks included), an extended break mid-day for reflective learning at your location, and coming together in the afternoon to complete our day.


Register Here>

CUSTOMER SERVICE: WE CARE
Thursday, July 9, 2020  
8:30 AM-4:00 PM | Hybrid Learning Method

Customer service is about creating a delightful experience for all. We know, however, that our customers are not always delighted by their experience. Let’s show them how much we care. This session will focus on how to utilize conflict resolution techniques to de-escalate tense customer interactions and turn a not so delightful experience where our customers feel heard and valued. This workshop will also include self-care and guidance into taking care of ourselves as customer service representatives of our organization.  Our hybrid approach allows for online, interactive learning and reflective, hands-on learning at your location. The day will begin with several hours online (breaks included), an extended break mid-day for reflective learning at your location, and coming together in the afternoon to complete our day. 


Register Here>

 

CUSTOMER SERVICE: WE COMMUNICATE WELL
Thursday, August 13, 2020
8:30 AM-4:00 PM | Hybrid Learning Method 

Communication is key to the success of any organization and at every level. It is the most vital point of success in any customer service interaction. This session will focus on the construction of messages as well as how to ensure they are understood by the customer. The day will be an interactive and hands-on experience in communication with our customers. We will practice verbal, online (phone and video), and written communication practices to ensure the best service for your organization.‌ Our hybrid approach allows for online, interactive learning and reflective, hands-on learning at your location. The day will begin with several hours online (breaks included), an extended break mid-day for reflective learning at your location, and coming together in the afternoon to complete our day. 

Register Here>